FAQs - Frequently Asked Questions

Orders are shipped within 1-2 business days of payment confirmation. Delivery times are generally 2-3 business days throughout Italy via express courier with tracking.

FREE shipping on orders over €99.90

For orders under €99.90, the shipping cost is €7.00

Yes, you will receive an email with the tracking number as soon as the order has been shipped. You will be able to track the shipment in real time directly on the courier's website.

Yes, we ship throughout Italy. We currently also ship to Spain and other European countries. For more information on the countries served, contact us via WhatsApp at +39 392 806 7610.

Contact us immediately via WhatsApp at +39 392 806 7610. If the order has not yet been processed and shipped, we can modify or cancel it.

Check your spam or junk folder. If you cannot find the email, contact us immediately via WhatsApp at +39 392 806 7610 with your order number.

The courier will leave a delivery attempt notice and contact you to arrange a new delivery. Make sure to provide a correct phone number when placing your order.

You have 14 days from the date of delivery to exercise your right of withdrawal and return the product. It is not mandatory to use the withdrawal form; it is sufficient to notify us of your decision before the deadline expires.

To begin the return process, please contact us via:

WhatsApp: +39 392 806 7610 (fastest method)
Email: info@denny.store

We will provide you with all the necessary instructions for the return.

If you do not like the product or want to change size:
The return shipping cost is at your expense: €10.00. You can use the courier of your choice (we recommend one with tracking). We will refund the cost of the product within 2-5 business days.

If the product is damaged or was sent by mistake:
You will not incur any costs. Send a photo to our customer service and we will provide a full refund or arrange for the return of the goods at Denny Store's expense.

The refund will be issued within 14 days of notification of withdrawal, using the same payment method used for the purchase. The refund will be processed within 3 weeks of our receipt of the package.

Note: The refund may be withheld until we have received the goods or until you have provided us with proof of shipment.

Yes! In case of a size or model exchange:

1. Contact us to notify us of the return
2. Send the item back within 14 days
3. You will receive your refund within 2-5 business days
4. Place a new order for the desired item

Make sure the item is:

• Unworn, unwashed, and with the original tags
• Carefully packed in its original packaging (if possible)
• Shipped with a courier that provides tracking
• Always keep your proof of shipping

You must send back the goods within 14 days from the day on which you communicated your withdrawal. The deadline is met if you send the products back before the period has expired.

Yes, sale or outlet items can also be returned within 14 days according to the standard return policy.

Each product has a detailed size guide on the product page. Measurements vary for each brand (Denny Rose, Relish, Gaudi, Fracomina, Rino & Pelle, Lola Casademount). We recommend checking the specific size chart for each brand.

Certainly! Contact us via WhatsApp at +39 392 806 7610 and we will be happy to provide you with all the necessary information, additional photos, or specific measurements of the item you are interested in.

Availability is indicated on the product page. If an item is out of stock, you can join the waiting list to receive a notification when it becomes available again.

We strive to represent colors as accurately as possible. However, shades may vary slightly depending on the screen used for viewing.

Yes, all our products are 100% original and come directly from the official brands: Denny Rose, Relish, Gaudi, Fracomina, Rino & Pelle, and Lola Casademount.

Yes, some collections (such as the new Spring/Summer collections) are available for pre-order. Delivery times will be clearly specified on the product page.

Contact us via WhatsApp at +39 392 806 7610 to request gift wrapping options for special occasions. We would be happy to help!

We accept the following payment methods:

• Credit cards: Visa, Mastercard, Maestro
• Digital payments: Apple Pay, Google Pay
• PayPal (if available)

All payments are protected by certified security systems.

Yes, all payments are protected by certified security systems. Your financial information is encrypted and protected according to the highest industry standards.

Yes, you will receive the invoice via email after your order is confirmed. You can also download it from your personal account in the "My orders" section.

It is not mandatory, but it is highly recommended to:

• Speed up future purchases
• Track your orders
• Earn loyalty points
• Receive exclusive offers

With every purchase you accumulate points that you can convert into discounts:

• €1 spent = 1 point
• Exclusive discounts for members
• Reserved promotions
• Early access to new collections

For full details, please consult our Loyalty Program Guide.

Click "Forgot password?" on the login page and follow the instructions to reset it. You will receive an email with a link to create a new password.

Yes, log in to your account and go to the "Account" section to edit your address, email, phone number, and other personal information.

Stay up to date:

• Subscribe to our newsletter
• Follow us on Instagram @dennyroseroma
• Follow us on Facebook
• Follow us on TikTok @dennystore

Seasonal sales:
• Summer Sales: July-August
• Winter Sales: January-February
• Black Friday: November

Follow us on social media so you don't miss out on special promotions throughout the year!

We are always at your disposal:

• WhatsApp: +39 392 806 7610 (fastest method)
• Email: info@denny.store
• Phone: +39 392 806 7610

Hours: Monday - Friday, 9:00 AM - 6:00 PM

We respond immediately on WhatsApp during opening hours and via email within 24 business hours.

Our showroom is located at:

Denny Store
Via delle Ninfee 24/26
00172, Rome, Italy

Contact us to find out our opening hours!

You can find verified reviews on:
• Trustpilot - over 10,000 satisfied customers
• The individual product pages
• Our Facebook page

Your data is protected according to the GDPR and used only to process your orders and improve your experience. For more information, please consult our Privacy Policy.

No, you can only use one discount code per order. Choose the one that is most advantageous for you!